Shipping policy

SHIPPING POLICY

Effective Date: September 28, 2026

Thank you for shopping with Saints on a Shelf™. This Shipping Policy explains how orders placed through saintsonashelf.shop are processed and delivered.

ORDER PROCESSING

In-stock orders are generally processed within 2–4 business days, excluding weekends and holidays.

Processing time is the time required to prepare and package an order before it is transferred to the shipping carrier. It does not include carrier transit time.

During holidays, product releases, promotions, or periods of high order volume, processing may take longer. We will make reasonable efforts to notify customers of significant delays.

SHIPPING RATES

Available shipping options and charges are calculated and displayed during checkout based on the order, destination, package size, and selected shipping service.

Applicable taxes and shipping charges will be shown before the order is submitted.

ESTIMATED DELIVERY

After an order is transferred to the carrier, standard delivery generally takes approximately 3–7 business days.

All processing and delivery dates are estimates and are not guaranteed. Carrier delays, weather, natural disasters, customs processing, incorrect addresses, transportation interruptions, and other circumstances outside our control may affect delivery.

SHIPPING AREA

We currently ship within the United States. Orders to Alaska, Hawaii, U.S. territories, military addresses, or other special destinations may require additional delivery time or shipping charges.

International shipping is not currently available unless specifically arranged and confirmed by Saints on a Shelf LLC before purchase.

PREORDERS

Products identified as preorders are not available for immediate shipment.

Estimated production, arrival, and delivery timeframes are displayed on the applicable product page. These dates are good-faith estimates and may change because of manufacturing schedules, quality-control reviews, freight transportation, customs processing, supply interruptions, or other circumstances outside our control.

Customers who preorder will receive material production and shipping updates using the email address associated with the order.

Payment for preorders is collected in full when the order is placed unless otherwise stated.

ORDERS CONTAINING IN-STOCK AND PREORDER ITEMS

If an order contains both in-stock and preorder products, the order may be held until all items are available and shipped together.

At our discretion, items may be shipped separately when appropriate. Customers will receive tracking information for each shipment.

ORDER TRACKING

When tracking is available, a shipping-confirmation email containing the tracking number will be sent after the order leaves our facility.

Tracking information may take up to 48 hours to update after the carrier receives the package.

ADDRESS ACCURACY

Customers are responsible for providing an accurate and complete shipping address.

Please contact us as soon as possible if an address needs to be corrected. We cannot guarantee that an address can be changed after an order enters processing or fulfillment.

Customers may be responsible for additional shipping costs when an order is returned or delayed because of an incorrect, incomplete, or undeliverable address.

LOST OR DELAYED PACKAGES

If tracking has not updated or a package appears delayed, please contact the shipping carrier first and then contact us if additional assistance is required.

If tracking indicates that a package was delivered but it cannot be located, please check around the delivery location, ask household members or neighbors, and allow up to 48 hours for the package to appear before contacting us.

We will make reasonable efforts to assist with a carrier claim, but carrier investigations and claim decisions are controlled by the applicable shipping provider.

DAMAGED SHIPMENTS

Please inspect your order promptly after delivery.

If an item arrives damaged, contact us within 7 calendar days of delivery at damian@saintsonashelf.shop.

Please include:

- Your name and order number;

- A description of the damage;

- Photographs of the damaged item;

- Photographs of the packaging and shipping label; and

- Any other information reasonably requested to evaluate the claim.

Please retain the product and all original packaging until we provide further instructions.

Approved damaged-item claims may be resolved through a replacement, store credit, or refund, depending on product availability and the circumstances of the claim.

Minor variations in color, shading, finish, facial details, or texture are natural characteristics of individually hand-painted products and do not necessarily constitute shipping damage or a product defect.

LOCAL PICKUP

Local pickup may be available at:

Saints on a Shelf LLC

206 Plaza Street

Las Vegas, New Mexico 87701

Customers must wait until they receive confirmation that their order is ready before arriving for pickup.

Pickup instructions and available pickup times will be provided with the confirmation. Identification or order confirmation may be required.

Preorder products are not available for pickup until the customer receives a ready-for-pickup notice.

RETURNS AND REFUNDS

Shipping charges, returns, exchanges, cancellations, and refunds are governed by our Refund Policy:

https://saintsonashelf.shop/policies/refund-policy

CONTACT US

For shipping questions, please contact:

Saints on a Shelf LLC

Email: damian@saintsonashelf.shop

Telephone: 505-454-9530

206 Plaza Street

Las Vegas, New Mexico 87701

United States