Refund policy
RETURN AND REFUND POLICY
Effective Date: September 28, 2026
We want you to be pleased with your Saints on a Shelf™ collectible. This policy explains our return, exchange, cancellation, and refund procedures.
30-DAY RETURN PERIOD
You may request a return within 30 calendar days after receiving your order.
To qualify for a return, the item must be:
- Unused and in the condition in which it was received;
- Returned with its original packaging, accessories, inserts, and documentation;
- Accompanied by the receipt or other proof of purchase; and
- Free from damage caused after delivery.
For numbered or limited-edition products, the matching Certificate of Authenticity, numbered sticker, hologram, and other edition materials must be returned with the collectible.
Minor differences in color, shading, facial details, texture, or finish are natural characteristics of individually hand-painted products and do not necessarily constitute defects.
STARTING A RETURN
Before sending an item back, contact us at:
damian@saintsonashelf.shop
Please provide your name, order number, item being returned, and reason for the return.
Approved returns must be sent to:
Saints on a Shelf LLC
206 Plaza Street
Las Vegas, New Mexico 87701
United States
Items returned without prior authorization may not be accepted.
RETURN SHIPPING
Customers are responsible for return-shipping costs for ordinary returns, including returns based on preference, change of mind, or ordering the incorrect product.
Original shipping charges are nonrefundable unless the return results from an error by Saints on a Shelf LLC or the product arrived damaged or defective.
If we confirm that you received an incorrect, damaged, or defective item, we may provide a prepaid return label or other return instructions.
We recommend using a trackable shipping method and retaining the shipping receipt. We are not responsible for unauthorized returns or returned packages lost before reaching us.
DAMAGES, DEFECTS, AND INCORRECT ITEMS
Please inspect your order promptly after delivery.
If an item arrives damaged, defective, or incorrect, contact us within 7 calendar days after delivery so we can evaluate the issue.
Please include:
- Your name and order number;
- A description of the problem;
- Photographs of the item;
- Photographs of the packaging and shipping label; and
- Any other information reasonably needed to evaluate the claim.
Please keep the item and all original packaging until we provide instructions.
Depending on product availability and the circumstances, an approved claim may be resolved through replacement, repair, store credit, or refund.
SAINTLINK™ ACCESS
Certain collectibles include a unique Saintlink™ QR code, access card, or digital devotional experience.
For an ordinary return, the Saintlink™ access code must not have been publicly shared, photographed for distribution, copied, transferred, or otherwise compromised.
A product whose unique Saintlink™ access has been claimed or used may not qualify for a preference-based return unless we determine that the physical product is damaged, defective, or incorrect.
This restriction does not eliminate rights or remedies that cannot legally be limited.
PREORDERS AND CANCELLATIONS
A preorder may be canceled before it enters processing or fulfillment by contacting damian@saintsonashelf.shop.
We cannot guarantee cancellation after a preorder or in-stock order has entered processing, packing, or fulfillment.
Once a preorder has shipped and been delivered, the standard 30-day return requirements apply.
If Saints on a Shelf LLC determines that a preordered product cannot be produced or fulfilled, we may cancel the affected item and issue a refund to the original payment method.
Estimated preorder production and delivery dates are good-faith estimates and may change because of manufacturing, freight, customs, quality-control reviews, or circumstances outside our control.
NONRETURNABLE ITEMS
We do not accept preference-based returns for:
- Gift cards;
- Personalized or custom-made products;
- Items explicitly marked “Final Sale” before purchase;
- Products missing original packaging, documentation, accessories, or limited-edition materials;
- Products damaged after delivery;
- Products returned more than 30 days after delivery; or
- Saintlink™ access codes or digital content sold separately after access has been delivered or used.
Please contact us if you have questions about whether a particular item is eligible for return.
SALE ITEMS
Discounted products may be returned under this policy unless the product was clearly identified as Final Sale before purchase.
EXCHANGES
The fastest way to obtain a different product is to request a return of the original item. After the return is approved, you may place a separate order for the replacement product.
Replacement of a numbered or limited-edition product is subject to availability. We cannot guarantee that a replacement will have the same edition number.
REFUNDS
We will notify you after we receive and inspect the returned item.
If approved, the refund will be issued to the original payment method within 10 business days. Your bank or credit-card company may require additional time to process and post the refund.
Refunds may be reduced by nonrefundable original shipping charges or by loss in value caused by missing components, packaging, certificates, or damage occurring after delivery, to the extent permitted by law.
If more than 15 business days have passed since we approved your refund, contact:
damian@saintsonashelf.shop
CONTACT INFORMATION
Saints on a Shelf LLC
206 Plaza Street
Las Vegas, New Mexico 87701
United States
Email: damian@saintsonashelf.shop
Telephone: 505-454-9530